bet191 Privacy Policy

1. Introduction

bet191 ("we," "us," "our," or "the Company") operates the online gaming platform accessible at bet191.app and through the bet191 mobile application. As a data controller, bet191 is responsible for the personal data of registered users and visitors to the platform.

This Privacy Policy describes how bet191 collects, uses, stores, discloses, and protects personal information in connection with the operation of the platform. It applies to all users of the bet191 platform, including registered account holders, visitors, and any person who interacts with our services in any capacity.

We are committed to handling your personal data with transparency, integrity, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

Please read this Privacy Policy carefully. If you do not agree with any part of this policy, you should not use the bet191 platform. Questions about this policy may be directed to our Data Protection Officer at the contact details provided in Section 13.

2. Personal Data We Collect

bet191 collects the following categories of personal data in connection with the operation of the platform:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued ID
• Date of birth and age verification documentation
• Philippine mobile number and email address
• Residential address (barangay, city/municipality, province)
• Government-issued ID type and number (e.g., PhilSys National ID, passport, driver's licence, UMID, voter's ID)

2.2 Account & Transaction Data

• Username and encrypted account credentials
• Account registration date and login history
• Deposit and withdrawal records, including amounts, timestamps, and payment method references
• Betting history, game activity logs, and session data
• Bonus and promotion redemption records
• GCash, PayMaya, BPI, BDO, Metrobank, or other payment method identifiers (account numbers are stored in tokenised form only)

2.3 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Mobile device identifiers (where applicable)
• Platform access logs and session duration data
• Cookie identifiers and similar tracking data (see Section 8)

2.4 Communications Data

• Records of communications with bet191 customer support, including chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Responses to surveys or promotional communications where you have opted in

2.5 Sensitive Personal Information

In limited circumstances, bet191 may collect sensitive personal information as defined under the Data Privacy Act, including financial information required for KYC compliance and source-of-funds verification. Such data is collected only where strictly necessary and is subject to enhanced security measures.

3. How We Collect Your Data

bet191 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; payment data from payment processors such as GCash, PayMaya, and partner banks; fraud prevention data from third-party risk management services.
• Regulatory sources: Data received from PAGCOR or other competent authorities in connection with regulatory compliance obligations.

4. Purpose & Legal Basis for Processing

bet191 processes your personal data for the following purposes and on the following legal bases:

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Personal Data

bet191 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other InstaPay-connected payment service providers, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention and risk management services: Third-party providers engaged to detect and prevent fraudulent activity on the platform.
• IT and cloud infrastructure providers: Service providers who host and maintain the bet191 platform infrastructure, subject to strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulation.
• Professional advisers: Legal, accounting, and auditing firms engaged by bet191, subject to professional confidentiality obligations.

All third-party service providers engaged by bet191 are required to process personal data only in accordance with our instructions and applicable data protection law, and are prohibited from using your data for their own purposes.

6. Data Retention

bet191 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account and transaction records: Retained for a minimum of five (5) years from the date of the last transaction or account closure, in accordance with anti-money laundering regulations under Republic Act No. 9160 as amended.
• KYC and identity verification documents: Retained for a minimum of five (5) years from account closure or the end of the business relationship.
• Customer support communications: Retained for three (3) years from the date of the communication, unless a longer period is required for dispute resolution or legal proceedings.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer periods for fraud investigation or security purposes.
• Marketing preferences and consent records: Retained for the duration of your account and for two (2) years following account closure.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with bet191's data disposal procedures. Where data is anonymised, it may be retained indefinitely for analytical purposes as it can no longer be linked to an identifiable individual.

7. Data Security

bet191 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the bet191 platform.
• Encryption of sensitive data at rest, including payment method tokens and identity document data.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments, vulnerability scanning, and penetration testing of the platform.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for the detection, reporting, and remediation of personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bet191 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay where required by law.

8. Cookies & Tracking Technologies

bet191 uses cookies and similar tracking technologies to operate and improve the platform, personalise your experience, and support security and fraud prevention functions. The following categories of cookies are used:

8.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They include session management cookies that keep you logged in during your visit, security tokens, and load-balancing cookies. No personal data is shared with third parties through these cookies.

8.2 Functional Cookies

These cookies remember your preferences and settings — such as your preferred language, display settings, and responsible gaming tool configurations — to provide a more personalised experience on the bet191 platform.

8.3 Analytics Cookies

With your consent, bet191 uses analytics cookies to understand how users interact with the platform, which pages are most visited, and where technical issues occur. This data is used in aggregate and anonymised form to improve platform performance and user experience.

8.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bet191 platform. Detailed cookie preferences can also be managed through the cookie consent tool displayed when you first access the platform.

9. Your Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by bet191:

• Right to be Informed: You have the right to be informed of how your personal data is being collected and processed, including the purposes, scope, and methods of processing.
• Right to Access: You have the right to request a copy of the personal data bet191 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. You may update basic account information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bet191's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. bet191 will respond to all verified privacy rights requests within thirty (30) calendar days of receipt. We may require proof of identity before processing your request.

10. Minors & Age Policy

The bet191 platform is strictly intended for persons aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gaming. bet191 does not knowingly collect personal data from individuals under the age of 21.

If bet191 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to bet191, please contact us immediately at the details provided in Section 13 so that we can take appropriate action.

11. International Data Transfers

bet191 primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to, or accessed by, service providers located outside the Philippines — for example, cloud infrastructure providers or specialist KYC verification services operating internationally.

Where personal data is transferred outside the Philippines, bet191 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. Such safeguards may include contractual clauses approved by the National Privacy Commission, adequacy determinations, or other legally recognised transfer mechanisms.

By using the bet191 platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

12. Amendments to This Policy

bet191 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will provide at least 14 days' advance notice via a prominent notice on the platform or by email to your registered address.

The date of the most recent revision is displayed at the top of this page. Your continued use of the bet191 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your data.

13. Contact & Data Protection Officer

bet191 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and the regulations of the National Privacy Commission. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:

For general customer support enquiries unrelated to data privacy, please contact [email protected].

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by bet191.